Jul 6, 2015
Charlene is a wellness coach, author, and speaker. Charlene had mentored Chris a number of years ago and they do a bit of catching up. Charlene talks on the subject of hating the idea of sales, why it's important to connect with the customer; not fire hose them, and why medication is an important part of Charlene's life. Charlene also recommends the book, How the World Sees You by Sally Hogshead and believes it's a great way to understand yourself better.
Key Takeaways:
[5:00] Charlene hated the idea of sales.
[6:30] We are always selling.
[9:00] In the beginning, Charlene would only talk about the product and not ask the customer any questions on what they wanted.
[9:40] Charlene lost about a 1,000 people by fire hosing them.
[11:20] Asking questions helps you get to know people and find out what they're looking for.
[14:10] Take the focus off yourself. Focus on the other person and connect with the other person.
[17:55] Charlene recommends How the World Sees You by Sally Hogshead.
[21:20] Chris recommends Amazon Prime.
[22:30] The one thing Charlene can't live without? Medication.
[25:45] Medication helps you take time out of your busy life.
[28:30] You can go to Chris's website to download a free chapter of his book, It's Time to Sell.
Mentioned In This Episode:
ChrisSpurvey.com
How the World Sees You by Sally Hogshead.
To Sell Is Human by Daniel Pink
The 30 Laws of Flow by Charlene Day.